Frequently Asked Questions

We do not accept returns. However, if you receive a damaged product, we will assist you promptly. You can return the damaged product to us, and we will issue a refund to the same account or arrange for a replacement upon receiving the damaged item.

Delivery times vary based on your location. For orders within India, expect delivery within 4 to 7 business days from the order date. International orders are dispatched within 1-2 business days and typically arrive within 8 to 12 business days.

We do not offer Cash On Delivery (CoD) at the moment. However, you can make upfront payments using Visa, Mastercard, Rupay, and PayPal.

We offer free shipping within India with no minimum order value. For international orders, delivery fees apply. Customers are responsible for VAT, import duties, and local taxes, which must be settled during delivery with our courier partner. These charges are separate from the product price and vary by country regulations.

If you need help or have questions about our products or services, reaching out to us is simple. You can call us at +91 9106078393 (India) or +1 (902) 223 0128 (Canada). Alternatively, email us at vicharanethnic@gmail.com. You can also message us on social media or use the contact form on our customer support page. Response times may vary, but for urgent matters, phone support or live chat are the quickest options. For less urgent issues, email or social media are great choices.